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Quality Diagram
Different words, such as “inspection”, “control”, “assurance” and “management”, are often used when organizations set out to achieve better quality. But each of these terms do not all mean the same...
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What is Total Quality Management?
Total Quality Management, or TQM, has been around for more than 40 years now and is perhaps the most commonly cited philosophy or program-focused approach for overall business or what is sometimes...
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Continual Improvement
Continual improvement is an ongoing effort to improve products, services or processes. These efforts can seek “incremental” improvement over time or “breakthrough” improvement all at once. Continual...
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Quality Benchmarking
While any quality, business or process improvement project is likely to spend the majority of its time with internal analysis and solutions that come from within the organization, it is almost...
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Just-in-Time Management
Although it is often much more seen in a manufacturing or production environment, just-in-time management can be applied in a range of different workplaces to many operational and administrative...
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How is Total Quality Different from Quality Assurance?
Quality assurance (or what is also often called Quality control) has had a long history (being applied to a greater or lesser extent in most manufacturing businesses since the industrial revolution)....
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Building a Culture of Total Quality
Total Quality management or TQM is a holistic approach in which quality is treated as extremely important by all individual at all levels. But creating a positive climate in which quality is taken...
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Improving Process Quality
These days, most people know that work gets done in any organization through a series of end-to-end tasks which we call processes. For example, there is a process to market or sell a product or...
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